Privacy Policy & Website Terms

This website is operated by CROWNWAY TRADING LTD trading as Canal Club (“Canal Club”, “we”, “our”, or “us”).

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, or interact with our services. It also outlines your rights under the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

By using our website, you agree to the terms set out below.

1. Company Information

Business Name:
CROWNWAY TRADING LTD trading as Canal Club

Data Protection Contact:
bookings@canalclub.co.uk

Registered in England and Wales

2. Copyright & Intellectual Property

Unless otherwise stated, all content on this website, including text, graphics, logos, branding, menus, photography, videos, designs, downloadable materials, and website layout, is the property of CROWNWAY TRADING LTD or its licensors and is protected under applicable copyright, trademark, database, and intellectual property laws including the Copyright, Designs and Patents Act 1988.

You may:

  • View and access the website for personal and non-commercial use only;
  • Download or print extracts for your own private use;
  • Share links to publicly available pages of the website.

You may not:

  • Reproduce, distribute, modify, republish, store, or commercially exploit any material from this website without prior written permission;
  • Use any content for commercial purposes;
  • Copy website content into another website, publication, or platform;
  • Remove any copyright or proprietary notices.

Third-party content remains the property of its respective owners and may not be reused without their permission.

We reserve all rights to withdraw or amend any permissions granted under this policy at any time.

3. Links to Our Website

You may link to our website provided that:

  • The link is fair and lawful;
  • It does not damage or take unfair advantage of our reputation;
  • It does not falsely imply endorsement, sponsorship, or association;
  • It is not misleading or deceptive.

We reserve the right to request removal of any link to our website at our discretion.

4. Website Disclaimer

The information provided on this website is for general informational purposes only. While we aim to ensure all information is accurate and up to date, we make no guarantees, warranties, or representations regarding the completeness, reliability, suitability, or accuracy of any information on this website.

Content may be updated, amended, or removed at any time without notice.

Nothing on this website constitutes legal, financial, investment, or professional advice.

5. Limitation of Liability

To the fullest extent permitted by law, CROWNWAY TRADING LTD excludes all liability for any loss or damage arising from:

  • Use of, or inability to use, this website;
  • Reliance on website content;
  • Viruses, malware, or harmful technological material;
  • Third-party links, services, or websites.

Nothing in this policy excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be excluded under English law.

6. External Links

Our website may contain links to external websites or third-party services. These are provided for convenience only.

We do not control or accept responsibility for the content, privacy policies, or practices of any third-party websites.

Users access third-party websites at their own risk.

7. Complaints

If you are unhappy with any aspect of our services or how your personal data is handled, please contact us first so we can attempt to resolve the matter promptly.

Contact: bookings@canalclub.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (“ICO”):

Information Commissioner’s Office (ICO)

8. Privacy Policy

8.1 Data Controller

For the purposes of UK GDPR, CROWNWAY TRADING LTD trading as Canal Club is the “Data Controller” responsible for your personal data.

Contact: bookings@canalclub.co.uk

9. Personal Data We Collect

We may collect and process the following categories of personal information:

  • Name;
  • Email address;
  • Telephone number;
  • Postal address;
  • Booking details;
  • Event enquiries;
  • Marketing preferences;
  • IP address;
  • Browser/device information;
  • Website usage data;
  • CCTV footage where applicable within venue premises;
  • Any information you voluntarily provide to us.

We only collect personal data that is necessary, relevant, and limited to the purposes for which it is processed.

10. How We Collect Your Data

We may collect your data when you:

  • Make a booking or enquiry;
  • Contact us by email, phone, website forms, or social media;
  • Subscribe to marketing communications;
  • Use our website;
  • Participate in promotions, competitions, or events;
  • Visit our premises where CCTV operates.

11. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

Contractual Necessity

Where processing is necessary to fulfil a booking, reservation, enquiry, or agreement with you.

Legitimate Interests

To operate and improve our business, customer service, security, marketing, and website performance, provided your rights do not override these interests.

Consent

Where required for marketing communications or optional cookies. You may withdraw consent at any time.

Legal Obligation

Where processing is necessary to comply with legal or regulatory obligations.

12. How We Use Your Information

We may use your personal data to:

  • Process bookings and enquiries;
  • Provide customer support;
  • Manage venue operations;
  • Improve website functionality and user experience;
  • Send marketing communications where permitted;
  • Maintain security and prevent fraud;
  • Comply with legal obligations;
  • Respond to complaints or disputes.

We do not sell your personal data.

13. Marketing Communications

Where you have opted in or where permitted under applicable law, we may send promotional emails, offers, updates, or event information.

You may unsubscribe at any time by:

14. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

Cookies may include:

  • Essential website cookies;
  • Performance and analytics cookies;
  • Marketing or advertising cookies.

Where legally required, we will request your consent before placing non-essential cookies on your device.

You can control cookies through your browser settings.

15. CCTV

CCTV may operate within Canal Club premises for the purposes of:

  • Crime prevention;
  • Public safety;
  • Staff and customer protection;
  • Incident investigation.

CCTV footage is retained only for as long as reasonably necessary unless required for legal or security purposes.

16. Data Sharing

We may share personal data with trusted third parties where necessary, including:

  • Booking providers;
  • Payment processors;
  • IT and website providers;
  • Marketing platforms;
  • Professional advisers;
  • Regulatory authorities or law enforcement where legally required.

All third parties processing personal data on our behalf are required to maintain appropriate confidentiality and security measures.

17. International Transfers

Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

18. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, or operational requirements.

Retention periods vary depending on the type of information and legal obligations.

19. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access;
  • Loss;
  • Misuse;
  • Alteration;
  • Disclosure;
  • Destruction.

However, no online transmission or storage system can be guaranteed completely secure.

20. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data;
  • Request correction of inaccurate data;
  • Request erasure of your data;
  • Restrict processing;
  • Object to processing;
  • Request transfer of your data;
  • Withdraw consent at any time;
  • Lodge a complaint with the ICO.

Requests may be sent to: bookings@canalclub.co.uk

We may request proof of identity before responding to certain requests.

21. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal data from children without appropriate consent.

22. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.

The latest version will always be published on this website.

23. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact:

CROWNWAY TRADING LTD trading as Canal Club
Email: bookings@canalclub.co.uk